Mixtape.

Questions about HoFookKei Retail Store repair, purchase, or return? See our Help Center for answers. Learn more>

Returns & Refunds

HoFookKei wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

U.S. Returns & Refunds Policy

HoFookKei collects few shipping fee on some orders, shipping is free on most orders. Items in your order may have different shipping availability.

Same day delivery:

Customers in United Kingdom, France, Germany, Japan, Korea, some states in US can enjoy same-day delivery.

Next-day shipping:

Usually available on any in-stock consumer products such as TransBolt USB C cables, TransBolt Audio cables, and Y station hub.

Two-day shipping:

Available on most in-stock items

You can see which shipping method items in your bag qualify for. Free next-day and two-day shipping is not available on customized Mac computers, engraved products, and certain order types, including orders paid for with financing or by bank transfer. Cutoffs apply. See checkout for estimated delivery dates.

HoFookKei uses the best carriers in the business to make sure your order gets to you on time. Please note that we do not deliver to P.O. box addresses.

Guaranteed shipping services

In some areas, you can also choose faster delivery options for an additional fee.

Scheduled Courier Delivery → Delivers on the same day, within two hours (available during business hours on select items, to certain zip codes)

Where available, you can choose a scheduled delivery service for each item in your order.

Delivery times may vary according to your selected address and item availability. A signature may be required.

Guaranteed Next-Day Shipping → Delivers in one business day

Where available, you can choose a scheduled delivery with setup for each item in your order. Delivery times may vary according to your selected address and item availability. A signature may be required.

Ships Time

The Ships time is an estimate of when the item will leave our warehouse. For example, if an item displays “Ships: 1 business day,” the item will leave our warehouse one business day after you place your order. While HoFookKei works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new shipping and delivery times.

Shipping cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery from an HoFookKei Store cost includes tip.

You can find delivery costs at checkout, in the Order Confirmation email, and online when you view your order on the Order Status page.

HoFookKei Pickup

If this is your first time selecting an HoFookKei Store, our product pages will display Pickup: Check availability. Click this link, enter the zip code or the city where you'd like to pick up the item, and click Search Stores to check availability.

If you’ve previously selected an HoFookKei Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different HoFookKei Store.

Once you're ready to purchase, select Pick up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. We’ll send you a pickup notification email when your order is ready to be picked up. In some instances, you may also be able to select a window of time to pick up your order at an HoFookKei Store. This Check-In Window will ensure that your order is available shortly after you arrive. Just check in with a Specialist when you get to the store. If you’re unable to come in during this time window, you can pick up your order afterward, but wait times may vary.

You'll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store.

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an HoFookKei Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.

What's Next?

Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details. For pickup items in your order, the email will display your selected HoFookKei Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.

Shipment Notification

If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using HoFookKei's online Order Status or enter the tracking number on the carrier's website.

If you purchase an electronic HoFookKei Gift Card, we'll send you an email notification once we send the gift card to the recipient.

Pickup Notification

Once your items are available at the HoFookKei Store, we'll send a pickup notification email.

Pickup Reminder

We'll send a reminder email if your item is still waiting to be picked up.

Text Notifications

We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.

What to Expect

Once your order is shipped or available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-4 text messages per item on your order.

Changing Text Message Preferences

You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.

Your privacy is important to HoFookKei. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit HoFookKei.com/privacy-policy/. You can also review our Terms of Use at HoFookKei.com/legal-terms-of-use/.

Carrier Delivery Options

HoFookKei chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to HoFookKei. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

If you are unavailable to provide a signature, HoFookKei offers an easy option for you to receive your package.

Pick up package at carrier's local facility

After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.

To pick up your package from the carrier's local facility, you may need:

  • The Delivery Notice
  • Government ID (driver's license, passport) that matches the package name and address
  • Second ID with your name on it (credit card, social security card)

The carrier can release the package only to the person included on the shipping address.

In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

Shipping Policies

Shopping worldwide.

Items purchased online from HoFookKei ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from HoFookKei.

We regret that there are still many places we cannot ship. Let us help you find an HoFookKei reseller to assist you in purchasing HoFookKei products locally.