Service and support from the
people who know your
HFK Jewellery

HOFOOKKEI designs earrings, diamond rings, head ornaments, necklaces, bracelet, and other jewellery, our designers and experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind
when you buy Y+ Care.

All HOFOOKKEI jewellery comes with extra exchange & repair coverage through its limited warranty and up to 365 days of complimentary technical support. You still can extend your coverage and give you additional features such as 24/7 tech support and accidental damage protection via joining our membership.

Unlimited amount of
repairs during period

24/7 priority access
to technical support

Free exchange, get
extra trade-in value
for latest products

HOFOOKKEI-certified service
and support coverage

One stop for support

Minimize the amount of time without your HFK jewellery with Express Replacement Service

HOFOOKKEI products are widely being used in various industries. And only HOFOOKKEI Y+ Care provide one-stop service and support from HOFOOKKEI experts, so most issues can be resolved in a single call. Should you need repair or replacement, there are convenient service options.

  • 24/7 priority access to HOFOOKKEI experts via chat or phone
  • Same-day service in most major metropolitan areas world wide
  • Onsite service: Schedule a technician to perform a jewelry repair at your home or office
  • Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair
  • Mail-in repair: Mail in your HOFOOKKEI products using a prepaid shipping box provided by HOFOOKKEI
  • Carry-in repair: Take your HOFOOKKEI products to an HOFOOKKEI Store or Authorized Service Providers

Widely covered

Get comprehensively cover for your HFK jewellery with help of our prestigious teams

Y+ Care options provide repair or replacement service for most HOFOOKKEI products. Depending on the products you have, you’ll get different level damage protection. Some parts subject to a service fee or deductible. See the details below. Coverage includes the following:

  • Y+ Care provides you with professional and effective repair services.
  • You don't need to pay a dime for 95.6% of accidental damages.
  • Products warranty expiration does not related to Y+ Care.
  • Y+ Care begins the day you activate it.
  • Y+ Care service terminates if you delete your HOFOOKKEI account, and cannot renew it.

Please refer to HOFOOKKEI customer after-sales policy for more details about warranty.

How to buy

Y+ care is free for now, you need to join HOFOOKKEI membership and go to account center to activate it.