HoFookKei Help Center
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We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
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Frequently Asked Questions
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Beware of counterfeit jewellery
HoFookKei warranty care cannot cover counterfeit products.
Some counterfeit and third party products may not be designed properly and could result in safety issues.
To ensure you receive a genuine HoFookKei products, we recommend visiting an HoFookKei official stores or Authorized Service Providers.
If you need a replacement, we recommend getting products from HoFookKei partners.
Also non-genuine replacement may fail to work correctly. Products from HoFookKei-certified partners are performed by trusted experts who use genuine HoFookKei parts.