One stop for support

Minimize the amount of time without your HFK jewellery with Express Replacement Service

HOFOOKKEI products are widely being used in various industries. And only HOFOOKKEI Y+ Care provide one-stop service and support from HOFOOKKEI experts, so most issues can be resolved in a single call. Should you need repair or replacement, there are convenient service options.

• 24/7 priority access to HOFOOKKEI experts via chat or phone
• Same-day service in most major metropolitan areas world wide
• Onsite service: Schedule a technician to perform a jewelry repair at your home or office
• Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair
• Mail-in repair: Mail in your HOFOOKKEI products using a prepaid shipping box provided by HOFOOKKEI
• Carry-in repair: Take your HOFOOKKEI products to an HOFOOKKEI Store or Authorized Service Providers

Widely covered

Get comprehensively cover for your HFK jewellery with help of our prestigious teams

Y+ Care options provide repair or replacement service for most HOFOOKKEI products. Depending on the products you have, you’ll get different level damage protection. Some parts subject to a service fee or deductible. See the details below. Coverage includes the following:

• Y+ Care provides you with professional and effective repair services.
• You don't need to pay a dime for 95.6% of accidental damages.
• Products warranty expiration does not related to Y+ Care.
• Y+ Care begins the day you activate it.
• Y+ Care service terminates if you delete your HOFOOKKEI account, and cannot renew it.

Please refer to HOFOOKKEI customer after-sales policy for more details about warranty.